The City of Conover is located in the Western Piedmont Area of North Carolina, with a population of 8291 residents. With an increasing population, Conover is considered the fastest growing city in the Hickory Metro Area. City services in Conover include, Administration, Finance, Fire, Planning and Economic Development, Police and Public Works. The IT Department consists of one full time staff member who oversees all technologies in the City.
The IT Department for the City of Conover was looking to completely replace their network switches and routers. The current switches had reached the end of their life and were no longer supported. It was important to select a managed service provider that could take on this task with zero network downtime. According to IT Director, Chris Niver, there was “lack of time and resources to complete the project,” within the department. They were also looking to save time and money by hiring a local managed service provider. “I chose HitsTech based on their track record of exemplary service and the fact that they are a local business.”
HitsTech removed all the existing hardware and replaced it with Cisco Meraki products, including wireless access points. “They provided the hardware and engineering time to complete the upgrade,” says Niver. “All implemented solutions are rock solid.”
As a fast growing community it is important to have reliable and up-to-date technology. The City of Conover and their IT Department has had a relationship with HitsTech for the last 3 years. In addition to replacing all the switches and routers, HitsTech has upgraded and virtualized their servers. When speaking about the relationship between HitsTech and the City, Chris Niver said, “We continue to call on HitsTech because the projects are well managed and the techs they use are knowledgeable. If they did run into any snags during implementation, they worked tirelessly to resolve the issue and keep the project on track and delivered on time.”